Report the issue
Contact support within 24 hours of delivery where possible and include the order number.
REFUNDS & RESOLUTION
A clear process when something goes wrong
Dear customer, we regret that opened products can’t be returned due to hygiene and product preservation requirements. If there is any quality problem upon receipt, please offer relevant evidence, and we will try our best to solve it for you.
Provide photos
Photos of the delivered item and packaging help the team assess quality or damage.
Review and outcome
Depending on the circumstances, an eligible claim may result in replacement, credit or refund.
Frequently asked questions
Can I order without creating an account?
Yes. Guest checkout is available for delivery orders.
Can I enter a China address and mobile number?
Yes. Recipient address, city and phone details are entered during checkout.
Can I choose a delivery date?
Available delivery dates are selected during checkout.
How can I contact support?
Email support@pompoco.store with the order number when available.
Need to report a problem?
Send the order details and photos to the support team.