QUALITY ASSURANCE

Fresh flowers and accountable local fulfillment

Every order is prepared for the selected city and checked before delivery.

Freshness standard

Bouquets are prepared as close to the delivery date as possible using locally available fresh flowers.

If a flower is unavailable, a suitable substitution may be proposed while preserving the overall style and value.

Quality concerns should be reported promptly with a photo so the support team can review a replacement or refund where eligible.

Can I order without creating an account?

Yes. Guest checkout is available for delivery orders.

Can I enter a China address and mobile number?

Yes. Recipient address, city and phone details are entered during checkout.

Can I choose a delivery date?

Available delivery dates are selected during checkout.

How can I contact support?

Email support@pompoco.store with the order number when available.

Our collection is designed for reliable gifting across China.