HELP CENTER

Answers for ordering and delivery

Start with the topic that best matches your question.

Placing an order

Choose a product, add recipient details, select a delivery date and complete checkout.

Contact support as soon as possible. Changes depend on preparation and delivery status.

Send the order number, a description and photos when relevant for prompt review.

Can I order without creating an account?

Yes. Guest checkout is available for delivery orders.

Can I enter a China address and mobile number?

Yes. Recipient address, city and phone details are entered during checkout.

Can I choose a delivery date?

Available delivery dates are selected during checkout.

How can I contact support?

Email support@pompoco.store with the order number when available.

Our support team is available seven days a week.